New Canaan man celebrates 40 years in business
Published 1:53 pm, Wednesday, April 12, 2017
NEW CANAAN — When Kevin Kaster graduated from New Canaan High School in 1977, he began hauling debris and brush to the town dump for people in his pickup truck. He also spent a couple days a week driving furniture in the bed of his truck for a moving company, something that caught his eye.
“I figured I can do this and do it well,” he said. “That’s when I started moving things and bought a second truck.”
This June, it will be 40 years since Kaster started his business, Kaster Moving Company, which is based in Stamford. Though it’s been 25 to 30 years since Kaster himself has driven moving trucks, his business has continued to flourish.
“I liked working with people,” Kaster said. “I liked the service industry. I enjoyed that aspect of it and thought we could be good at it and that’s why we stayed with it and that’s clearly important today... Providing quality service people can depend on is paramount to our success.”
Since opening, Kaster and his team have grown to around 40 crew members and drivers and not only complete moves within Fairfield and Westchester counties, but all over the United States and world. Kaster Moving Company will move things up and down the East Coast and are part of a network of moving companies that will help residents get their things out West (Kaster will pack and load the items and another company drives). They also complete about 300 international moves a year.
Kaster Moving Co., Inc.
Address: 66 Viaduct Road, Stamford, CT 06907
Phone: (800) 333-6299
“If somebody’s moving to London, we will pack everything up, load it in a steamship container and bring it to the pier, Port Elizabeth in New Jersey,” Kaster said.
Kaster Moving Company has moved people everywhere from Texas to Australia (a move that takes 35 days by boat). They’ve moved generations of families, families who they originally moved into their homes 30 years ago and one client who moved 18 times. They also helped NBC move 400 employees to Stamford and have also helped professional athletes move to the area. What’s helped the company stand the test of time is their dedication to quality customer service.
“Mainly, it’s our people,” Kaster said. “We have a lot of longevity with the people we have. People like having our people in their houses, whether for surveys or actual movers. That’s where we came up with tagline “people make the difference.” You have to have good quality people who want to make it.”
What also helps is Kaster’s dedication to his employees. Many of Kaster’s employees have been there for several decades, a testament to the way he treats them according to his assistant, Gail Carey.
“It’s like having 30 sons,” she said. “He treats everybody fairly and if someones in a bind, he’s there to help them out. I don’t think there’s a lot of places like that.”
Carey, whose been working for Kaster for 30 years and helps handle account moves, said Kaster has shown her the same kindness in her three decades with him. When Carey had her second son and was contemplating not coming back to work, Kaster allowed her to work remotely one day a week so she could be with her children. Now, even with her sons out of the house, Carey said she still works from home one day a week.
“I came on board looking for a part time job and it just grew into this full time position,” she said. “Kevin is very easy to work for. He’s high on integrity. The way he treats employees and customers, it’s just different. I did a lot of corporate work and it’s a different environment. It’s laid back.”